1. Definitions

• We/Us: Harper Luxe Limited (the “Operator”).
• Guest/You: The individual or company making a booking and/or staying at the property.
• Apartment: The serviced apartment and any associated communal areas, parking, and facilities.
• Booking: A reservation confirmed by payment/PO and written confirmation.
• Security Deposit: A refundable amount held against damage, breach, or additional costs.
• Long Stay: Bookings of 28 nights or more.

2. Scope & Acceptance

By making a booking or entering the Apartment, you agree to be bound by these Terms & Conditions. If booking on behalf of others, you confirm you have authority to bind all occupants and agree to provide them with these Terms.

3. Booking, Rates & Payments

3.1 Rates and taxes

Rates are quoted per apartment, per night, exclusive of VAT unless otherwise stated. VAT is charged in accordance with UK law for short-term accommodation. Corporate rates and long-stay discounts may apply by prior agreement.

3.2 Payment Terms

• Individual bookings: Payment in full is required at booking or prior to check-in.
• Corporate bookings: Payment on account by PO or invoice is subject to approval; standard terms Net 14 unless agreed otherwise.
• Methods: We accept major cards and bank transfer. Card fees (if any) are disclosed at point of sale.

3.3 Security Deposit

A deposit of £250 per apartment (or higher for long stays) may be pre-authorised or collected pre-arrival. Refunds are processed within 7-10 business days post check-out, subject to inspection and any deductions.

3.4 Identification

Valid photo ID and the card used to book must be presented at check-in. Corporate clients may provide an employee list and company ID verification.

4. Cancellations, No-Shows & Amendments

4.1 Flexible Rate

• Cancel free of charge up to 48 hours before 3:00 pm on arrival day.
• Late cancellations/no-shows: 100% of first night (or full stay if minimum-stay applied).

4.2 Advance Purchase/Non-Refundable

Fully non-refundable and non-transferable from time of booking.

4.3 Group Bookings (2+ apartments or 7+ nights)

Bespoke terms apply; typical policy: 7–14 days prior free cancellation, thereafter 100% of first week or full stay if minimum-stay applied.

4.4 Early Departure

Treated as cancellation of unused nights; charges apply according to rate plan.

5. Check-In, Check-Out & Access

• Check-In: From 3:00 pm (VIP chauffeur meet-and-greet available by prior arrangement).
• Check-Out: By 11:00 am unless agreed in writing.
• Late Check-Out/Early Check-In: May incur fees and is subject to operational availability.
• Keys & Access: Lost keys/fobs are charged at £50-£150 per item; lock change at cost.
• Right of Entry: We may enter the Apartment for housekeeping, maintenance, safety, or if we reasonably suspect a breach.

6. Occupancy & Use

• Occupancy Limits: The maximum occupancy is stated in your confirmation. All names of occupants must be provided prior to arrival.
• Residential Use Only: No parties, events, commercial filming, or illegal activity.
• Quiet Hours: 10:00 pm – 8:00 am.
• Children: Welcome; parents/guardians are fully responsible for safety and supervision.
• Pets: Permitted only in designated pet-friendly units with prior written approval; a pet fee and additional deposit may apply. Assistance dogs are welcome.
• Smoking & Vaping: Strictly no smoking or vaping inside. A breach incurs a £250 deep-clean fee plus any remediation costs.
• Subletting: Subletting, transfers, and third-party bookings without our consent are prohibited.

7. Housekeeping, Linen & Maintenance

• Housekeeping: Weekly housekeeping included for long stays. Additional cleans and linen changes available at published fees.
• Damage: You are responsible for damage, missing items, and excessive cleaning. We may charge the cost of repair/replacement plus admin £25.
• Maintenance: Please report issues immediately. Utility outages beyond our control are addressed under Force Majeure.

8. Facilities, Parking & Safety

• Facilities: Included: Wi-Fi, utilities, basic toiletries, and starter consumables (non-refundable).
• Parking: Must be pre-booked where available. You park at your own risk. We are not liable for vehicle loss/damage.
• Safety: Do not obstruct fire exits or tamper with alarms. Misuse incurs charges and may result in eviction.

9. Fees & Charges

• VIP Chauffeur Meet-and-Greet: Available at quoted rates.
• Travel Cots/Highchairs: Subject to availability.
• Admin Fees: Applied for ad hoc services (e.g., document handling, late payment).
• Inventory Replacement: Charged at cost plus admin.

10. Guest Conduct & Eviction

We may evict without refund for: abusive behaviour, illegal activity, property damage, smoking inside, breach of occupancy limits, or conduct causing nuisance to neighbours.

11. Liability & Insurance

• Our Liability: We are responsible for loss or damage caused by our negligence. We are not liable for indirect or consequential losses, utility failures beyond our control, or matters under Force Majeure.
• Guest Responsibility: You must hold adequate travel/corporate insurance for personal items, health, and business needs.

12. Data Protection & Privacy (UK GDPR)

We process personal data to manage bookings, verify identity, and provide services. You have rights to access, rectification, erasure, restriction, objection, and portability. Contact our Data Protection Lead at info@harperluxe.co.uk for requests.

13. Accessibility & Equality

We strive to accommodate guests with disabilities in line with the Equality Act 2010. Please share any access needs in advance so reasonable adjustments can be made.

14. Force Majeure

We are not liable for failure or delay arising from events beyond our reasonable control (e.g., extreme weather, utility outages, strikes, public health emergencies, government action).

15. Complaints & Dispute Resolution

Please report issues promptly to our team so we can remedy without delay. Formal complaints can be submitted by email. We aim to respond within 5 business days.

16. Legal Provisions

• Assignment: We may assign or subcontract the provision of services.
  Third Parties: No third party has rights under the Contracts (Rights of Third Parties) Act 1999.
• Governing Law: These Terms are governed by the laws of England and Wales. Courts of England and Wales have exclusive jurisdiction.
• Variations: We may update these Terms from time to time. The version applicable to your booking is the version in effect at the time of confirmation.

17. Contact

For bookings, changes, or support:

• Email: info@harperluxe.co.uk
• Phone: +44 7774 110252
• Website: harperluxe.co.uk