Effective Date: 3rd December 2025 Version: v1.1

1. Introduction

Harper Luxe Serviced Apartments (“Harper Luxe”, “we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you interact with us, including when you book accommodation, visit our website, or communicate with our team.

2. What Information We Collect

We may collect the following categories of personal data: 

• Identification details: Name, address, date of birth, photo ID (passport or driving licence).
• Contact details: Email address, phone number.
• Booking details: Reservation dates, preferences, special requests.
• Payment information: Card details processed securely via PCI-compliant systems.
• Security data: CCTV footage (communal areas only).
• Communication history: Emails, messages, and feedback.

3. How We Use Your Data

We process your personal data for the following purposes:

• Managing reservations and providing accommodation services.
• Processing payments and deposits.
• Ensuring safety and security.
• Meeting legal and regulatory obligations.
• Communicating essential information about your stay.
• Improving our services and guest experience.

4. Legal Basis for Processing

We process data under the following legal grounds:

• Contractual necessity: To fulfil your booking.
• Legal obligation: For tax, safety, and compliance.
• Legitimate interests: For operational efficiency and security.
• Consent: For marketing communications (only where you opt-in).

5. Data Sharing

We do not sell or share your data for marketing purposes. We may share data only with:

• Service providers: (e.g., payment processors, IT support) under strict confidentiality agreements.
• Regulatory authorities: Where legally required.
• Insurance providers: In case of claims.

6. Data Retention

• Booking and payment records: 6 years (legal requirement).
• CCTV footage: 30 days, unless required for investigation.
• Marketing consent: Retained until withdrawn.

7. Data Security

We use appropriate technical and organisational measures to protect your data, including:

• Encrypted systems for payment and booking data.
• Access controls and staff training.
• Regular security audits.

8. Your Rights

Under UK GDPR, you have the right to:

• Access your personal data.
• Request correction or deletion.
• Withdraw consent for marketing.
• Object to processing.
• Request data portability.
• Lodge a complaint with the ICO (Information Commissioner’s Office).

To exercise your rights, contact us at:

• Email: info@harperluxe.co.uk
• Phone: +44 7774110252

9. Cookies & Website Tracking

Our website uses cookies to enhance user experience and analyse traffic. You can manage cookie preferences via your browser settings. For details, see our Cookie Policy.

10. Data Breach Protocol

In the event of a personal data breach, Harper Luxe will:

• Contain and assess the breach immediately.
• Notify the ICO within 72 hours if required.
• Inform affected individuals where there is a high risk to their rights.

11. Contact

For privacy-related queries:

• Data Protection Officer (DPO): OLIVER HARPER
• Email: info@harperluxe.co.uk
• Address: Registered Address: Ad Valorem Group, 2 Manor Farm Court, Old Wolverton, Milton Keynes, MK12 5NN.

Declaration By using our services, you acknowledge and accept this Privacy Policy. Harper Luxe reserves the right to update this policy; the latest version will always be available on our website.