Effective Date: 19 June 2026

Harper Luxe Serviced Apartments (“Harper Luxe”, “we”, “us” or “our”) is committed to safeguarding and respecting your privacy.

This Privacy Policy explains how we collect, use, store and protect personal information when you use our website, make a booking, stay with us, communicate with us or otherwise interact with our services.

This policy complies with:

• UK GDPR
  • Data Protection Act 2018
  • Data (Use and Access) Act 2025
  • Information Commissioner’s Office (ICO) guidance

1.Who We Are

Harper Luxe Serviced Apartments
Number 8 High Street North
Dunstable
Bedfordshire
LU6 1LA
United Kingdom

Email: privacy@harperluxe.co.uk
Alternative Email: oliver@harperluxe.co.uk
Telephone: 07774 110252
Website: www.harperluxe.co.uk

Harper Luxe is the Data Controller responsible for your personal information.

2. Information We Collect

We may collect and process:

Identity Information

• Name
  • Date of birth where required
  • Government identification where verification applies

Contact Information

• Email address
  • Telephone number
  • Postal address

Booking Information

• Arrival and departure dates
  • Guest numbers
  • Property preferences
  • Special requests

Payment Information

Payments are processed through secure third-party providers. Harper Luxe does not store full card details.

Verification Information

Where required, identity verification may be undertaken through approved providers including Truvi or similar guest verification systems.

Website Information

• IP address
  • Device and browser data
  • Website usage
  • Cookies and analytics

CCTV & Security

Harper Luxe operates CCTV in communal and external areas for safety and security purposes.

3. How We Use Your Information

We use personal information to:

• Manage bookings and reservations
  • Verify identity where required
  • Communicate before, during and after stays
  • Provide guest services and support
  • Meet legal and regulatory obligations
  • Protect guest and property security
  • Prevent fraud or misuse
  • Improve our website and services
  • Send marketing only where permitted or consented to

4. Legal Basis for Processing

We process data under one or more of the following lawful bases:

• Contractual necessity
  • Legal obligation
  • Legitimate interests
  • Consent where required

5. Sharing Your Information

We may share information only where necessary with:

• Booking platforms
  • Payment providers
  • Guest verification providers
  • Maintenance or operational contractors where required
  • Professional advisers
  • Regulatory or law enforcement bodies where legally required

We do not sell personal information.

6. Data Security

Harper Luxe applies reasonable organisational and technical safeguards including:

• Password-protected systems
  • Secure third-party platforms
  • Limited access controls
  • CCTV protection measures
  • Secure storage and deletion procedures

Whilst no online system is completely risk free, we take reasonable steps to protect information.

7. How Long We Keep Information

We retain information only for as long as necessary to:

• Deliver services
  • Meet legal obligations
  • Resolve disputes
  • Maintain business and accounting records

Retention periods may vary depending upon legal and operational requirements.

8. Your Rights

You may have the right to:

• Access your information
  • Correct inaccurate information
  • Request deletion where applicable
  • Restrict processing
  • Object to certain processing
  • Withdraw consent where consent applies
  • Request data portability
  • Complain regarding data use

Requests should be sent to:

privacy@harperluxe.co.uk

9. Data Protection Complaints

Harper Luxe operates a formal Data Protection Complaints Procedure in accordance with the Data (Use and Access) Act 2025.

If you have concerns regarding how your personal information has been collected, used or managed, please contact Harper Luxe first so we may investigate and seek to resolve the matter promptly and fairly.

Complaints may be submitted to:

privacy@harperluxe.co.uk

or by post to the address above.

Harper Luxe aims to acknowledge complaints within 30 days and investigate without undue delay.

If you remain dissatisfied following completion of our internal complaints procedure, you may contact the Information Commissioner’s Office (ICO).

ICO Website: www.ico.org.uk

10. Cookies

Our website may use cookies and similar technologies to improve website performance, analytics and visitor experience.

You may manage cookie preferences through your browser settings and website consent tools.

11. Third-Party Websites

Our website may contain links to third-party websites or booking platforms.

Harper Luxe is not responsible for external privacy practices and encourages users to review third-party privacy policies.

12. Policy Changes

This Privacy Policy may be updated periodically to reflect legal or operational changes.

Latest Review Date: June 2026